Questions, answered.
What is “vyúčtování služeb”?
It is the annual reconciliation of service charges for your rented home. It compares actual costs with your advance payments (“zálohy”) and shows a balance to pay (“nedoplatek”) or a refund (“přeplatek”). Utility bills from your own electricity or gas supplier are separate.
How much does a review cost?
A standard review costs CZK 199. An express review costs CZK 399 and we send the result within 2 working days after receiving complete documents and payment. Both options cover the same checks.
What should I upload?
Your landlord’s utility bill and your lease. If you have payment records, amendments, correspondence or older utility bills, you can add them too. PDF files and clear photos are welcome.
Do I need to translate my Czech documents?
No. Upload the original Czech documents. The English order form flags English as your preferred language for our team.
Will you contact my landlord?
No. A utility bill review is for you. We do not contact your landlord without your explicit consent. Recovering money is a separate service that you decide whether to use.
Can you review an older utility bill I have already paid?
Yes. We can identify questionable items and suggest next steps. Whether money can still be recovered depends on the facts and applicable time limits.
What will I receive?
An email explaining what appears correct, what may be a problem, and where we need more evidence. Your result is checked by a person from the legal team. We also prepare an email to your landlord in Czech and English for you to send yourself. The price includes one short follow-up question about the findings.
How do I pay?
After uploading your documents, you receive bank transfer details and a QR code for a compatible banking app. Pay in Czech crowns (CZK) and include the variable symbol as the payment reference. If your bank cannot use these details, contact us before sending money.
Is a review a guarantee of a refund?
No. The utility bill may be correct, or some points may require more documents. The review helps you understand the situation and decide what to do next.